Terms and Conditions

1. General

Welcome to Plume.com.my (the "Website"). Plume At Home Sdn Bhd provides Website features and other products and services to you when you access, visit or shop at this Website (collectively, the "Services"). These services are made available to you in accordance with the following terms, conditions and and any other notices or rules posted on this Website (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service. Please read them carefully before placing any orders on this Website.

We may update or modify the Terms of Service from time to time at our absolute discretion. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. If you do not agree to any changes to the Terms of Service then you must immediately stop using this Website. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.


2. Privacy Policy

Please review our Privacy Policy, which sets out how we will use your information. By using this Website, you consent to the processing described therein and warrant that all data provided by you is true and accurate.

3. Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse and Cybersecurity Act (Cap. 50A). Plume At Home Sdn Bhd will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.


4. Intellectual Property Rights

Your use of this Website and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Website ("Content"), including any software and all HTML and other code contained in this Website. All such Content including third party trademarks, designs, and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by Plume At Home Sdn Bhd and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Plume At Home Sdn Bhd or its licensors.

Plume At Home Sdn Bhd tries to ensure that the information on this site is accurate and complete. Plume At Home Sdn Bhd does not warrant that its Content is accurate or error-free. Plume At Home Sdn Bhd does not warrant that the functional aspects of this Website or its Content will be error free or that this Website, Content or the server that makes it available are free of viruses or other harmful components. We always recommend that all users of the Internet ensure they have up to date virus checking software installed.


5. Plume Online Community Areas


To use some of the services and features made available to you on this Website, you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. Plume At Home Sdn Bhd reserves the right to close accounts if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts or disrupts any of our services in any way. If you use multiple logins for the purpose of disrupting the community you may have action taken against all of your accounts.

The account password you provide should be unique and kept secure, and you must notify Plume At Home Sdn Bhd immediately of any breach of security or unauthorized use of your account.


Eligibility to Purchase

In order to make purchases on this Website, you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.

This Website is available only to individuals and others who meet the Plume At Home Sdn Bhd terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to Plume At Home Sdn Bhd , whose applications are acceptable to Plume At Home Sdn Bhd and who have authorized Plume At Home Sdn Bhd to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Plume At Home Sdn Bhd reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

You agree that we may use personal information provided by you in order to conduct appropriate anti-fraud checks. Please refer to our Privacy Policy for further information about how we use your data. 
Submission of contributions

By submitting any contributions to us (including, but not limited to comments, opinions, reviews or feedback) ("Contributions"), you automatically grant Plume At Home Sdn Bhd the royalty-free, perpetual, exclusive right and license to use, reproduce, modify, edit, adapt, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed. In certain circumstances Plume At Home Sdn Bhd may also share your Contributions with trusted third parties.

Any Contributions submitted on this Website are personal opinions of the authors and do not reflect the views of Plume At Home Sdn Bhd . By posting, you agree to be solely responsible for the content of all the information that you contribute. Contributions may be moderated and may take up to 72 hours to be displayed but Plume At Home Sdn Bhd does not commit to checking all content and will not be liable for third party posts. If you have a complaint about any Contributions, please mail customercare@apres-five.com. Plume At Home Sdn Bhd reserves the right at its sole discretion not to publish or to remove any Contributions including those that it believes may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses.

This Website is available to the public, information you consider confidential should not be posted to this Website.


Failure to comply

If you fail to abide by these Community Rules you may be sent an email which informs you why your Contributions has been refused or edited. This email will also include a warning that continuing to break the rules may result in action being taken against your account or accounts. This action may include any Contributions posted by you being checked before allowed to go on the Website or a temporary or permanent suspension of your ability to participate in any or all areas of Plume At Home Sdn Bhd . Plume At Home Sdn Bhd reserves the right to delete any contribution, or take action against any Plume At Home Sdn Bhd account, at any time, for any reason.

If you do not want to grant Plume At Home Sdn Bhd the permission set out above on these terms, please do not submit or share your Contributions on this Website.


6. Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Items in your shopping cart are not reserved and may be purchased by other customers. 
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to Singapore and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with Plume At Home Sdn Bhd you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Plume At Home Sdn Bhd retains the right to refuse any request made by you. If your order is accepted we will inform you by email.
When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the items.

The price of items may fluctuate from time to time. All prices advertised are subject to such changes.

Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the items which you ordered have been dispatched to you. Only those items listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. Unless you cancel your order, acceptance of your order and completion of the contract between you and Plume At Home Sdn Bhd will be completed when we email you to confirm the items have been dispatched.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.


Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. Plume At Home Sdn Bhd does not warrant that product descriptions or other content of any Service is accurate, complete, reliable, current, or error-free. If a product offered by Apres Fie Pte Ltd is not as described, your sole remedy is to return it in unused condition.

With respect to items sold on this Website, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. We generally do not charge your credit card until after your order has entered the shipping process.

All prices are inclusive of all Singapore related taxes (including GST). Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and will be included in the "Total Cost".


Upon receiving your order, we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Plume At Home Sdn Bhd , we will not be liable for any delay or non-delivery. Items will not be dispatched until this pre-authorisation check has been completed. Your card will be debited once the order has been accepted.

We take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from this WebSite.

Discount Codes

1. Account discount codes - Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.

2. Promotion codes - We may from time to time offer promotion codes which may apply in respect of any, or certain specified, purchases made though this Website.

Discount codes are non-transferable and there is no cash alternative. They cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date stated, if provided.

7. Limits On Our Liability

The material and content displayed on this website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law, Plume At Home Sdn Bhd and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this website or any third party sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

This does not affect Plume At Home Sdn Bhd ’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

8. Third Party Sites

This Website may also contains hyperlinks to other websites or resources, inluding advertisers, which are not operated by Plume At Home Sdn Bhd . We have not reviewed and have no control over all of the sites linked to this Website. We are not responsible for the availabiltiy of such external websites or resources nor are we responsible for their content and accuracy.

Wo do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.

We accept no responsibility for them or for any loss or damage that may arise from your use of them. Your use of these websites will be subject to the terms of use and service contained within each such site.

9. Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

10. Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with Plume At Home Sdn Bhd and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to Plume At Home Sdn Bhd .

11. Indemnity

You agree to indemnify, defend and hold harmless Plume At Home Sdn Bhd, its directors, officers, employees, suppliers, consultants, agents, and affiliates, from any and all claims, liability, damages, expenses, losses and/or costs (including, but not limited to, legal fees) arising from your use of this Website or any breach of the Terms of Service by you, including the use by any other persons accessing this Website using your Internet account caused by your action or inaction.

12. Our relationship

You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and Plume At Home Sdn Bhd as a result of the Terms of Service or your use of this Website. You agree that you may not and will not hold yourself out as a representative, agent, or employee of Plume At Home Sdn Bhd, and we shall not be liable for any representation, act, or omission on your part.


13. Variation

Plume At Home Sdn Bhd shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

14. Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

15. Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. Please let us know if you have any complaints or comments at info@plume.com.my.

16. Waiver

If you breach these Terms of Service and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Terms of Service.

17. Governing Law and Jurisdiction

These Terms of Service are to be construed in accordance with the laws of Singapore. In the event of any dispute or claim associated with these Terms of Service, that dispute or claim shall be subject to the exclusive jurisdiction of the Singapore courts.

18. Entire Agreement

These Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Plume At Home Sdn Bhd . Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of Plume At Home Sdn Bhd.