Purchase & Shipping Policy


PURCHASE POLICY

All prices shown includes 6% GST levied by the Malaysian Government and does not include shipping fee. For more information on shipping fees and our delivery policy please refer to our shipping policy below.

All orders outside of Malaysia will have the 6% GST tax deducted upon cart checkout.

Due to different display calibration of monitors and handheld devices, there may be a slight difference in color representation of the actual products. We have taken all necessary efforts to ensure that the product variations, if any at all, are slim and of marginal differences.

Plume At Home Sdn Bhd reserves the right to amend and change and items in this policy time to time as we see fit.



SHIPPING POLICY

We aim to ship out all orders as fast as possible. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame due to many unforeseen circumstances outside of our control.

If you are unavailable to take delivery, the courier may leave a card giving you instructions on either re-delivery or collection. If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

To track your order, please use the tracking number sent in the confirmation order email. In the rare circumstance that your product has a defect or is missing from your order please follow the directions in our FAQ or contact us at info@plume.com.my.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel as we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.


Local Delivery (Peninsula Malaysia)
Parcels within Peninsular Malaysia are delivered via GDEx at a flat fee of RM10 / order regardless of weight.

Local Delivery (East Malaysia)
Parcels destined for East Malaysia are delivered via Poslaju at a flat fee of RM30 / order regardless of weight.

International Delivery (Singapore / Brunei)
Parcels to Singapore / Brunei are delivered via Poslaju at a flat fee of RM100 / order regardless of weight.

International Delivery (Other Countries)
Parcels to other countries outside of Malaysia are subject to shipping calculation, kindly contact us before placing an order.


Shipping rates
 

Destination

Orders < RM300

Orders > RM300

Peninsula Malaysia

RM 10 / order

FREE SHIPPING

East Malaysia

RM 30 / order

RM 20 / order

Singapore / Brunei

RM 100 / order

RM 100 / order

Other Countries

Upon confirmation

Upon confirmation